Szörnyű természeti katasztrófa sújtja Nepált - biztosan Te is hallottad. A New York Times egy cikkét dolgoztam fel, hogy angolul követhesd az egész világot megrázó eseményt. Miközben olvasol, átismételheted a 20+1 leggyakoribb angol prepozíciót (elöljárószót), amelyeket a megfelelő helyre kell illeszteni a szövegben. Vizsgafeladatok között gyakran találni hasonló esetet feldolgozó listeninget, readinget vagy képleírást, ezért az olvasmány végén található természeti katasztrófa szókincsnek is hasznát veheted. Megoldás a cikk végén!

Íme, a felhasználandó prepozíciók. Illeszd be őket a megfelelő helyre (20+1 db)!

*szenvedő szerkezetben BY után következik a cselekvő/alany

**birtokos szerkezetben a birtokot OF köti a birtokoshoz

 NEPAL REELS AS TREMORS SYMIE RESCUE

Death toll exceeds 5,500 while thousands are forced to sleep outdoors

A growing sense of despair spread through Katmandu _________ (1)Sunday as the devastated Nepali capital was convulsed by aftershocks that sent residents screaming into the streets, where they were pelted by heavy rain.

A day _________(2) an earthquake killed more than 6,600 people and injured __________(3) 5,900 residents grew frantic and the government, entirely overwhelmed by the enormousness of the challenge facing the country, struggled to provide relief, or much hope.

Streets in parts of this city of about 1.2 million were impassable not so much from quake damage but because tents of thousands of people have taken up residence there. It was a strategy endorsed by the government.

The country's prime minister, Sushil Koirala, who was attending a conference _____________(4) Indonesia when the quake struck, had rushed back __________(5) Katmandu and was to speak to his desperate countrymen in a televised address on Sunday. But the speech was delayed, as some relief efforts have been, by strong tremors that continue to rock the country.

The already difficult situation in much of the capital, where safe shelters are scarce, was made worse Sunday when rains began to pour down on huddled masses.

It is increasingly evident that authorities here were ill equipped to rescue those trapped and would have trouble maintaining adequate supplies __________(6) water, electricity and food.

"In my neighbourhood, the police are conspicious by their absence," said Sridhar Khatri of the South Asia Center for Policy studies in Katmandu. "There is not even a show of force to deter vandalism, which some reports say is on the rise."

On Sunday, the government began setting ____________(7) 16 relief stations across Katmandu and the rest of the country while rescue operations continued. The relief stations are expected  to ease distribution of water, food and medicine, said Laxmi Prasad Dhakal, a spokesman at the Ministry of Home Affairs.

Electricity has been intermittent at best in Katmandu, and absent entirely in other parts of Nepal, but that is not wholly unusual in a country where nighttime blackouts are routine.

Many hotels, commercial buildings and wealthy homes in the capital have their own generators. But nearly all of the country's gas and diesel supplies are brought in from India, and with traffic reduced to a crawl _________(8) major highways, those supplies could dwindle quickly. Some gas stations in Katmandu have already run dry; others are rationing their remaining supplies.

Thousands of Katmandu's residents squatted on streets throughout the city either because their homes were destroyed or continued aftershocks, including one of magnitude 6.7, left them too afraid to go back inside. Other residents were camping out in schools, school playgrounds and government offices.

The goverment announced that schools would remain closed ____________(9) at least five days and it pleaded with government workers to help in local rescue efforts in place of their usual jobs.

Stephen Groves, who lives in Katmandu, said he was inspecting a building for cracks when the biggest of many aftershocks hit, leading to terrified screams from those nearby.

"The whole time I was thinking if the building next to me was going to come ___________(10) on top of me," Mr Groves said in an email. "People here are in panic, and every aftershock contributes to that. They are not going indoors, they are staying in the roads and in open areas. Many are searching for family members.

Mr. Groves said he went to a hospital in the capital on Saturday, where hordes of people were lying on the ground outside the building, many __________(11) intravenous drips hooked up to their arms and shocked looks on their faces.

The city was awash with rumors that the worst aftershocks were yet to come and with fears of greater destruction in the countryside, large swaths of which remained unreachable by phone.

Subhash Ghimire, the editor in chief of Nepalese newspaper Republica, said he managed to reach his father in his village, home to about 3,000 people near the epicenter in the Gorkha district. "He said not a single house is left in our village, including our own house," Mr. Ghimire said.

On Mount Everest, helicopter rescue operation began Sunday morning to bring wounded climbers ___________(12) the mountain, where at least 18 climbers were killed and another 41 injured, making the earthquake the deadliest event in the mountain's history. Three Americans were ____________(13) those killed, according to the State Department.

Aftershocks and small avalanches throughout the day Sunday continued to plague the nearly 800 people staying at the mountain base camp and at higher elevation camps.

After posting on Twitter that he was "fairly safe but stuck" _________(14) the base camp, a climber, Jim Davidson, then provided a more alarming update from Camp 1, which is above the base camp. "Just had our biggest aftershock yet here at C1 on Everest. Smaller than original quake but glacier shook & avalanches," he wrote.

Nick Talbot, 39, was attempting to be the first person with cystic fibrosis to climb Mount Everest when a 100- to 200-yard wall of ice and snow came barreling toward him.

"I ran __________(15)" he said in an interview. "I thought, there's no chance I can get away. I just had my socks on. It knocked me ____________(16) the rocks. I got up and it knocked me over again." he said. He was evacuated ___________(17) helicopter Sunday afternoon. He returned ____________(18) anything but the clothes he was wearing. All of his belongings were buried by the avalanche.

"I'm sure there will have been many fatalities just because the scale of it," he said.

Tulasi Prasad Gautam, director general of Nepal's Tourism Department, said he feared that continued aftershocks had trapped more climbers. In addition to the dead and injured, nearly 25 climbers who had been en route Saturday to Camp 2 from Camp 1 are missing.

"Actually, the tents are still there for some 20 to 25 climbers who were heading __________(19) Camp 2 in the course of climbing practice, but they are not in contact", Mr Gautam said.

In a blog post Sunday, Eric Simonson of International Mountain Guides said the news from the Everest base camp "was quite bleak", and tha the company's encampment "has been turned into a triage center, and our big dining tents are now being used _________(20) hospital tents."

"The tons and tons of falling ice going this vertical distance created a huge aerosol avalanche and accompanying air blast," he wrote. "It is worth noting that over many expeditions we have never seen an avalanche from this area that was even remotely of this scale."

Susan Parker-Burns, a spokeswoman from the United States Embassy in Nepal, said in an email Sunday that a rescue and relief team from the United States Agency for International Development was dispatched by military transport to Nepal, and they would arrive on Monday.

Also Sunday, the Israeli military said that it was preparing to send Boeing 747s carrying 260 aid workers and more than 90 tons of cargo to Katmandu. About 600 Israelis are believed to be in Nepal, a popular destination for young backpackers after their compulsory military service. Magen David Adom, Israel's national emergency medical response organization, had already sent an advance team of 10 paramedics and two doctors to Nepal.

Nepal will most likely require significant help. The country's existing political discord is likely to hamper rescue and rebuilding efforts. The government has been barely functional for more than a decade, with politicians of just about every stripe fighting over the scraps of the increasingly desperate economy. A 10-year civil war _________ (21) Maoist parties and the government ended in 2006, but the resulting Constituent Assembly spent four years trying to write a constitution without success. Paralysis ensued until elections in November 2013 led to the unexpected rout of the previously dominant Maoists.

Nepal's people had already become exhausted with the political paralysis, but those feelings could turn explosive if relief and rescue efforts fail in the coming weeks, analysts said. The fear of just such an outcome could spur an intense international relief effort, as an odd collection of countries - including China, India and the United States - were already cooperating on pushing Nepal's polititians toward compromise.

(Adapted from The New York Times)

TERMÉSZETI KATASZTRÓFA SZÓKINCS

to reel= megremeg, támolyog

tremor= remegés, rengés

rescue= mentés

death toll= halálesetek száma(data)

despair= kétségbeesés

devastated= elpusztított, feldúlt, tönkretett

aftershocks= utórengések, utórezgések

to scream= sikít

to pelt= ver(eső)

earthquake= földrengés

to injure= megsebesít

to grow frantic= kétségbeejtővé válik

to struggle= küzd, erőfeszítéseket tesz

relief= segítség, segély, enyhítés, megkönnyebbülés

impassable= járhatatlan

damage= kár

to strike= lecsap, lesújt

desperate= kétségbeesett

to rock= megráz

shelter= menedék

to pour= zuhog, ömlik, szakad (eső)

huddled= összeverődött, összezavarodott, összecsődült

masses= tömegek

ill equipped= nincs felszerelkezve

trapped= csapdába esett

trouble= probléma, gond

supply= ellátás

vandalism= garázdálkodás, vandalizmus

relief station= mentőállomás, segélyállomás

rescue operations= mentőakciók

to ease= megkönnyít

distribution= (szét)osztás

medicine= gyógyszer

to be absent= nincs, hiányzik

blackout= áramszünet

crawl= vánszorgás

to run dry= kiszárad, kiürül

to squat= lakást foglal (jogtalanul)

crack= repedés

terrified= hálára rémült

to be in panic= pánikban van

intravenous drips= intravénás infúzió

shocked looks= sokkos kifejezés/ábrázat

destruction= pusztítás

wounded= (meg)sebesült

injured= sérült

the deadliest= a legtöbb halálos áldozatot követelő

avalanches= lavinák

to plague= (csapással) sújt

safe= biztonságban

stuck= megrekedt

alarming= vészjósló, fenyegető, aggasztó

glacier= gleccser

cystic fibrosis= cisztás fibrózis

to barrel= egyenesen felé zúdul

to get away= elmenekül

to knock= taszít, lök, bevág

rocks= sziklák

to be evacuated= evakuálják

to bury= betemet

fatalities= halálesetek

the dead= a halottak

tents= sátrak

bleak= kietlen, kopár

air blast= szélroham, széllökés

of this scale= ilyen méretű

aid worker= segélyszervezeti ellátó személyzet

emergency= sürgősségi

paramedics= rohammentősök

to turn explosive= fellobban, felrobban

to fail= kudarcot vall, sikertelennek bizonyul

effort= erőfeszítés, igyekezet, fáradozás

Reklamáltál már valaha ha problémád akadt egy szolgáltató céggel? Vagy nem igazán hinnéd, hogy valódi lépést tesznek az ügyedben? Valójában nagyon is fontos a véleményed - s így te magad is - nekik. Olvasd el mi mindent vesz stratégiájába egy sikeres és jó hírű szervezet, hogy megtartsa vásárlóit és ügyfeleit, majd oldd meg ezt az IGAZ/HAMIS állításos szövegértés feladatot.

DEALING WITH COMPLAINTS

Dealing well with complaints shows how important customer care is for your company. It shows that you listen to your customers, that you want to learn from your mistakes and that you are continually trying to improve your services.

Below are some tips for dealing with complaints.

TAKE EACH COMPLAINT SERIOUSLY

If you deal with a complaint in the wrong way, one unhappy customer may tell many more people about your poor service. On the other hand, if you deal with a complaint successfully, that customer will probably do business with you again. Remember that finding new customers is much more expensive than keeping current ones.

LISTEN TO YOUR CUSTOMERS AND SHOW THEM YOU UNDERSTAND WHAT THEY ARE FEELING

Listen carefully to your callers and let them get rid of their anger and frustration. Try to see things from their point of view and make sure you show them that you understand their problem.

ADMIT THAT A MISTAKE HAS BEEN MADE AND SAY SORRY

If the customer thinks something is a complaint, then it is, even if you think the problem is not important. If your company has really made a mistake, say so and apologize. Even if you think a mistake has not been made, show the customer that you understand the problem. Never tell the customer that the complaint is not important.

ACCEPT PERSONAL RESPONSIBILITY

Even if you are not directly responsible for the mistake, it is not important for the customer whose fault it really is. You are the face of your organization and it is your responsibility to solve the problem. If you are not able to do so yourself, find the person who can. Make sure you support the customer until the right person can help.

TAKE IMMEDIATE ACTION

Customers want their problems solved quickly. Acting fast shows customers that you take them and their problems seriously.

OFFER COMPENSATION

If possible, try to compensate customers for a mistake, e.g. by giving a small discount. Often the fact that you are giving some kind of compensation is more important than the compensation itself.

THANK THE CUSTOMERS FOR MAKING THE COMPLAINT

This may sound illogical, but complaints are the best feedback you can get. They show how you can improve your service and make your customers more satisfied.

(Adapted from Quick Training)

 IRATKOZZ FEL az ANGOL VLOGnyelvoktató csatornámra!

Mark the statements true (T) or false (F).

1. Companies solely deal with complaints in order not to lose customers.